N Nexus Receptionist

Privacy Policy

Nexus Receptionist ("we," "us") provides an AI phone-answering service for small businesses. This policy explains what information we collect and how we use it.

Information we collect

• Business account info: business name, hours, services, FAQs, owner name/email, and password (stored as a salted hash — we never store or see your plain-text password).
• Caller information: when a customer calls, we may capture the phone number, name, and message content they provide to the AI receptionist, so it can be relayed to the business owner as a lead.
• Calendar access: if a business connects Google Calendar, we access only the availability and event data needed to check open slots and book appointments on the calendar the owner explicitly connects.
• Usage data: basic analytics such as page views and button clicks on our landing page, used to understand how visitors use the site.

How we use information

• To operate the AI receptionist: answering questions, capturing leads, and booking appointments on a business's behalf.
• To notify business owners by email when a new lead or message comes in.
• To improve the product and diagnose issues.

What we don't do

We do not sell caller or business data to third parties. We do not use your Google Calendar or Gmail access for anything beyond checking availability, booking appointments, and sending the notification emails your account triggers.

Data retention

Business account data and captured leads are retained for as long as the account is active. You can request deletion of your business account and its data at any time by contacting us.

Third-party services

We use Google Calendar/Gmail APIs (when a business connects them) and a transactional email provider to deliver notifications. These providers process data only as needed to deliver the service.

Contact

Questions about this policy or your data? Contact us.