These Terms of Service ("Terms") are a binding agreement between you (and, if applicable, the business you represent) and Nexus Receptionist ("we," "us," "our") governing your access to and use of the Nexus Receptionist AI phone-answering platform (the "Service"). By creating an account, connecting a phone line, or otherwise using the Service, you agree to these Terms. If you don't agree, don't use the Service.
You must be at least 18 years old and legally able to bind the business you're registering to use the Service. You're responsible for keeping your account credentials confidential and for all activity under your account. Notify us immediately if you suspect unauthorized access.
Nexus Receptionist provides an AI-driven phone receptionist that answers common questions based on your Business Content, captures leads, and — where a calendar connection is active — checks availability and books appointments. The Service is provided on a best-effort basis. It is a tool to assist your business, not a guarantee that every call will be answered correctly, every appointment booked without error, or that the Service will be available without interruption. AI-generated responses may occasionally be inaccurate or incomplete; you're responsible for reviewing captured leads and confirming any bookings that matter.
Paid plans, their prices, and included phone-line limits are shown to you at signup and on our pricing page, and may change over time — we'll give you reasonable notice before a price change takes effect for your account. By subscribing, you authorize us to charge your payment method on a recurring basis (monthly, unless otherwise stated) through our payment processor, Stripe, until you cancel.
You may not use the Service to impersonate another business or person, harass or deceive callers, transmit unlawful or fraudulent content, or attempt to interfere with or reverse engineer the Service. We may suspend or terminate accounts that violate this section, with or without notice, at our discretion.
If you connect Google Calendar or Gmail, you authorize the Service to access those accounts only for the purposes described in our Privacy Policy — checking availability, booking appointments, and sending notification emails. You can revoke this access at any time through your Google account settings. Payments are processed by Stripe, Inc., subject to Stripe's own terms; we never see or store your full card details.
We own the Service, including its software, design, and underlying technology. You retain ownership of your Business Content and Caller Data. You grant us a limited license to use your Business Content solely to operate the Service for your account.
The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that AI responses will always be accurate.
To the fullest extent permitted by law, Nexus Receptionist and its operators will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, business, or goodwill, arising from your use of the Service — including missed calls, missed appointments, or inaccurate AI responses — even if advised of the possibility of such damages. Our total liability for any claim arising from these Terms or the Service is limited to the amount you paid us in the 12 months preceding the claim.
You agree to indemnify and hold us harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your Business Content, your violation of these Terms, or your violation of any law or third-party right — including the call-recording and telemarketing laws referenced in Section 6.
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your account for violating these Terms, non-payment, or if we discontinue the Service, with notice where reasonably practicable. Sections that by their nature should survive termination (including Sections 9–12) will survive.
These Terms are governed by the laws of the United States and the state in which the Service operator is based, without regard to conflict-of-law principles. Any dispute arising from these Terms will be resolved in the courts located in that jurisdiction, and you consent to their jurisdiction.
We may update these Terms as the Service evolves. We'll post the updated Terms here with a new "Last updated" date; material changes will be communicated to active accounts by email where practicable. Continued use of the Service after a change takes effect means you accept the updated Terms.
Questions about these Terms? Contact us.